Forrester CX certification takes businesses on a six-week customer experience deep dive
Forrester is building on its research into the ways organizations can improve the kind of customer experience they offer by launching a CX certification course that aims to close skills gaps, develop ROI models and more over a six-week period. Based in Cambridge, Mass., Forrester’s analyst team covers a wide variety of subjects that include … Continue reading Forrester CX certification takes businesses on a six-week customer experience deep dive
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