How To Choose A SaaS Vendor

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A SaaS or Software-as-a-Service vendor is a cloud provider that hosts, supports, and maintains the servers, databases, and code that allows an application software to be accessed by end-users through an Internet connection or a web browser.  

SaaS vendors offer different types of applications to people. Just like other on-demand cloud services, end-users pay for SaaS applications and services through subscription fees or per-use basis. 

Besides the set payment terms, SaaS users have to rely on the service providers to access their software and application offerings. This is why users need to choose the right vendor to get the best services for their money possible. Here are helpful tips to help you choose the right SaaS vendor that’d meet your needs. 


  • Base SaaS Selection On Your Needs


Almost all SaaS applications are said to be loaded with fascinating features which make each one unique in its own way. Don’t be overwhelmed by this, the best way to capitalize on SaaS is to select the application that’s most suitable for your specific needs. You need to define what you’re expecting from a SaaS vendor even before you consider looking for one. 

Consider the benefits you visualize your business can gain from the integration of the application. Be specific about the part of your business that needs the most out of SaaS service and outline those diligently. 

Evaluate all your common business concerns about SaaS including data ownership and security management among others. With the proper evaluation of your needs, you’ll be able to choose the right SaaS vendor to access a customizable application that’s well-suited for your business needs and daily operations.


  • Confirm The Quality Of The SaaS Product


Please don’t be fooled by every SaaS provider and their claims and offers of genuine in-house services. In reality, it’s said that some of them are just moving you from one hosting platform to another. To identify an actual SaaS model’s legitimacy, look for evidence that indicates your vendor indeed hosts and maintains the offered software. This is one of the strategies for success for identifying an authentic SaaS vendor. 

A real solution requires you to run it in a browser and be hassle-free since every process is processed over the cloud. The software must offer every end-user the same code that is accessible to all users. In the case that some companies will require you to put more than one application together in your package, think twice before accepting such proposals. They can cost you more when it comes to subscribing and updating all the services. 


  • Request A Legally Binding Contract


A service level agreement or SLA is the legal agreement binding you and your SaaS provider. It’s a document containing all the services you’ll be receiving from your SaaS vendor. You need to go through all the terms and conditions associated with the services you’re being offered. Review the penalties your SaaS company may possibly need to pay if they fail to carry out the promised outlined services.

Also, ensure that there are no hidden terms. Everything you need to know must be declared in the service level agreement. Before signing the contract, make sure you read through everything and confirm that the agreement details provide solutions to your needs. If you can, you should hire a seasoned attorney to go over the contract, check the fine print, and ensure the agreement favors you. Don’t be scared to request amendments if you think certain terms and conditions aren’t fair.

  • Test SaaS Vendor’s Availability

It’s common for most vendors to tell you they’re available or offer round-the-clock support when you’re considering them as a potential service provider. It’s necessary for you to confirm a vendor’s availability before hiring them. Some unscrupulous vendors can tell you anything to pique your interest yet fail to walk the talk when the situation arises.

One way to confirm a vendor’s availability and quality of service is by contacting some of their past and existing customers to track how good their current support system and service are. You can also find a way to create an account with them and ask for their support or make inquiries to evaluate the efficiency of their support team.

How fast they attend to your inquiries and concerns will give you an idea of the type of customer service you should be expecting from them once you’ve decided to start doing business with them. Also, to ensure you’re getting the best support system, don’t contact just one vendor alone. Check what it’s like with other SaaS vendors to ensure you’re getting the best bang for your buck.


  • Check Out Its Integration With Other Software


A good SaaS vendor will provide you with a cloud application that can be integrated with other software you use. Conducting a SaaS test is essential to determine how well the application will integrate with your other software. Besides, you never can tell, your job may require you to use other apps you’ve never used before. If that’s the case, you’ll need something that can readily work with your existing tools the lessen the possibilities of crashes and delays. 

More so, your users must be able to navigate between the SaaS solution and other software without any obstruction. There may be needs that you may not be able to predict at the time you’re choosing your SaaS provider. A reputable SaaS vendor will provide you with APIs and integration tools that can accommodate every other application for you to enjoy an effortless operation on all browsing platforms. 

Don’t forget to ask the vendor if there’ll be a need for additional development or customization for the application to function on every platform. You also need to confirm if their SaaS products can fit into your present and future needs. 



  • Review Security Features


Cloud-based security should be a critical concern for you. Remember, you’re putting your business in line transacting on the Internet through a third party. You need to ensure that your SaaS vendor will keep your operations safe and secure.  Your chosen vendor is primarily responsible for the optimum security of your user privacy and corporate data platform. 


When evaluating a potential SaaS vendor, go through all their existing security infrastructure and protocols. Ensure every security detail is documented for easier assessment on your part. You should watch out for security elements that address data encryption strength, cryptographic protocols, disaster backups plan, security certification, and every other essential that aligns with your business security needs.



SaaS has the potential to improve the technological operations of a business when you choose the right vendor. Following the tips mentioned above can guide your selection process. First, confirm that the SaaS product and vendor legitimacy, then make sure the product integrates well with your software and business needs. Ask for a furnished legal agreement and confirm the vendor’s availability to save yourself from future headaches.


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Adam Tanton

Adam is a partner in B2BNN with over 15 years experience in the enterprise technology field.