design thinking

How design thinking can help sales teams: Advice from the authors of ‘Naked Sales’

We in design haven’t been very good to sales for some time now. Over the last few years the leading methodology for innovation, design thinking, has changed the way people manage daily communications (mobile devices and applications), access health care (medical devices and care practices), travel (autonomous driving) and manage their lives at home (via […]

Veteran Toronto startup Intelliresponse acquired by [24]7

An all-cash exit for a veteran Toronto virtual agent/customer experience startup: [24]7 announced this morning that it has acquired Intelliresponse, a member of the Toronto startup scene for over a decade. Intelliresponse combines predictive analysis and content-based customer service into virtual agents, providing live, on-demand answers to questions from digital visitors. See the media release […]