If human language is the new user interface and messaging the predominant medium, businesses should start thinking about making better use of artificial intelligence and chatbot technologies, according to Zoom.ai. Speaking at the 2017 Data Marketing Toronto event earlier this week, Zoom.ai vice-president of business development Amanda Parker said the rise of Facebook Messenger, Kik […]
Many B2Bs are recognizing the benefits of outsourcing communications solutions management to a third party, and considering switching from legacy premises systems to cloud unified communications (UC) as the basis for their communications infrastructure strategy. According to Frost and Sullivan, primary drivers for adoption of hosted communications remain faster access to advanced features and capabilities […]
