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Tag: chatbot

automation, chatbot, ai

The Automation of Customer Relations Through AI

Latest B2B News, Technology, Top News January 20, 2017May 29, 2020 Philippe Duhamel

Last November, during the Web Summit in Lisbon, David Marcus, VP of Messaging Products at Facebook, asked the following question: Who wants to call a brand? He was referring to the ordeal of having to get in touch with a customer service apparatus. Very often, this process is time consuming, stressful, and leaves the customer […]

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