The Six Sigma methodology of improving processes includes, as a first step, capturing the voice of the customer (VOC) and using it as a guideline to provide the best experience and quality. The VOC is essential since it includes both stated and implied requirements. It varies continuously and requires frequent updating. With the rise of […]
Author: Sophia Brooke
Sophia Brooke has over 3 years experience as a technology journalist; writing on subjects such as science & innovation, big data, the Internet of Things (IoT), robotics & AI for a range of publications.