In the world of B2B, online communities see lively discussion and debate from their members. They also see the sharing of resources and knowledge contributed by field experts and host well-planned live events.
For those who work in the field of customer experience, this paid-access website for the Customer Experience Professionals Association is a must-bookmark.
The Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the customer experience profession. As analysts and commentators recognize the importance of managing the customer’s experience to a business, the site continues to grow.
CXPA.org caters specifically to those professionals who work to design a customers’ direct and indirect contact with a business by increasing the impact and visibility of customer experience professionals, facilitating member-to-member sharing, and establish respected standards.
“It’s a consistently engaging online community focused on enhancing the consumer experience,” said Crystal D’Cunha, Chief Experience Officer for The Inside View, Inc. “Many organizations worldwide provide feedback which is what leads to its diversity.”
Photo credit: Jon Evans
Tracey Tong
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