Last November, during the Web Summit in Lisbon, David Marcus, VP of Messaging Products at Facebook, asked the following question: Who wants to call a brand? He was referring to the ordeal of having to get in touch with a customer service apparatus. Very often, this process is time consuming, stressful, and leaves the customer […]
Author: Philippe Duhamel
A Graduate from the HEC MBA in Paris and from the University of Houston, Philippe Duhamel co-founded two startups before starting Clustaar in 2013. With a strong experience in B2B markets, he is in charge of business development of Clustaar's conversational technology, and also runs the product marketing activities.