B2B News for Tuesday, August 9, 2022: Automotive Parts Merger, Cloud 9 Acquires Toothfairy, Rocketlane Launches Customer Onboarding Platform

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Edge Autonomy has acquired its supplier, Adaptive Energy, a designer and manufacturer of solid oxide fuel cells (SOFC) for backup, off grid and UAV power.

Based in Ann Arbor, Michigan Adaptive Energy has twenty years of fuel cell manufacturing experience and nearly 2,000 SOFC systems deployed worldwide. The company’s lightweight, energy dense SOFC have been integrated as critical technology in Edge Autonomy’s UAV platforms for a decade.

“Having used Adaptive Energy’s SOFCs for years, we know first-hand the value the team will bring to Edge Autonomy and our customers,” said John Purvis, CEO of Edge Autonomy. “Adaptive Energy has done an impressive job investing in R&D, and we plan to leverage the Company’s technology and research as we look to find new ways to further extend the duration and improve the performance of our autonomous systems. I look forward to working with the Adaptive Energy team as we continue to innovate together.”

Press release: https://www.prnewswire.com/news-releases/edge-autonomy-acquires-adaptive-energy-a-leader-in-solid-oxide-fuel-cell-technology-301601678.html

Automotive supply chain issues will simplify with fewer points of delivery. TCI Dedicated Transportation Companies (TCI) and Command Delivery Systems (CDS) have merged. The merger enables both companies to fully align their efforts within the automotive parts distribution industry. Work will under the brand of Command Delivery Systems (CDS), but TCI Environmental Services, Inc. will be the legal entity. 

“The synergies between our organizations are tremendous,” said TCI Co-President Ryan Flynn. “CDS brings excellence in auto parts consolidation and distribution. TCI brings world-class safety, maintenance, recruiting and back office support. Combining the strengths of both companies will help extend our auto parts distribution services to additional shippers while expanding our footprint into more of the regions TCI currently operates in.”

Press release: https://www.newswire.com/news/tci-continues-its-growth-in-automotive-parts-distribution-with-cds-21758022

Cloud 9 Software has acquired ToothFairy LP, a Customer Experience Management (CXM) software for the orthodontic industry. ToothFairy supports orthodontists’ sales pipelines by leveraging the personal insights of potential patients and best practices from other industries.

“The acquisition of ToothFairy represents Cloud 9’s on-going commitment to being the strategic platform of choice for practice growth and optimization,” said Mike Ressel, CEO of Cloud 9 Software. “Enabling more starts and retaining talented staff have never been more critical to our customers’ success. We are delighted to extend ToothFairy’s game-changing capabilities to our valued customers.”

Press release: https://www.prnewswire.com/news-releases/cloud-9-software-acquires-game-changing-customer-experience-management-software-company-301601278.html

Last week Rocketlane launched a purpose-built customer onboarding platform. The Maturity Model is a tool for businesses to gauge their customer onboarding success. The tool generates and uses a customer onboarding maturity score to identify areas in need of improvement and offer tips for improving those areas.

“The Customer Onboarding Maturity Model provides an excellent reference point for companies that wish to quickly understand how they benchmark against the best in class,” said Irit Eizips, a leading customer success strategist and CEO/CCO of CSM Practice. “The process of going through The Maturity Model itself brings awareness to new ideas for improving one’s onboarding methodology. This customer onboarding maturity model places Rocketlane as a trailblazer in customer onboarding and implementation strategies.”

Press release: https://www.prnewswire.com/news-releases/rocketlane-introduces-the-maturity-model-a-revolutionary-tool-for-companies-to-level-up-customer-onboarding-and-implementation-301504708.html

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Kate Baggott

Kate Baggott

Kate Baggott is a former Managing Editor of B2BNN. Her technology and business journalism has appeared in the Technology Review, the Globe and Mail, Canada Computes, the Vancouver Sun and the Bay Street Bull. She is the author of the short story collections Love from Planet Wine Cooler and Dry Stories. Find links to recent articles by following her on LinkedIn https://www.linkedin.com/in/kate-baggott-9a0306/