Zoho Zia customer support

Zoho brings Siri-like features to Zia tool as CRM Plus expands to serve customer support teams

Zoho on Thursday expanded its CRM Plus collection of software applications to include tools for customer service teams such as Zia, an intelligent assistant that uses voice recognition features much like Apple’s Siri to address critical questions or complaints. Although Zia (which stands for “Zoho intelligent assistant”) has been available to CRM Plus customers for […]

OpenText EP5

OpenText launches legal and HR tools alongside EP5 and partners with Google Cloud

OpenText on Wednesday will introduce an enhancement pack to version 16 of its enterprise information management system dubbed EP5, along with new applications for departments like HR and legal while also announcing a partnership to offer its technology as managed services through Google Cloud. Waterloo, Ont.-based OpenText said EP5 will bring richer user interfaces, deeper integration […]

Red Hat IBM

How IBM’s $34B Red Hat acquisition will affect B2B buyers everywhere

IBM’s decision over the weekend to acquire open source software provider Red Hat for more than $34 billion dollars will potentially create a major competitor to Microsoft and Amazon Web Services in the cloud computing space while possibly triggering a wave of  other M&As among other B2B technology vendors, experts suggested. Armonk, N.J.-based IBM told […]

ServiceNow CTO

ServiceNow CTO identifies the workflow snags that are getting in the way of digital transformation

ServiceNow CTO Allan Leinwand knows an opportunity to eat his own dog food when he sees one. The enterprise service management firm was working with a systems integrator that was providing it racks of hardware based on products from Dell, Juniper Networks and other firms, which were drop-shipped to various data centers. At a certain […]

Oracle OpenWorld 2018

Oracle OpenWorld 2018 brings FedEx, Juniper and others to discuss their progress in the cloud

Oracle this week is using its OpenWorld 2018 conference to showcase how some of its major B2B customers are moving to cloud-based applications that can use machine learning to streamline and speed up business processes. In a general session that was livestreamed from OpenWorld 2018 in San Francisco, Oracle executive vice-president of applications product development […]

Paya Connect B2B

Paya Connect promises increased ‘acceptance capabilities’ like Apple Pay to B2B merchants

A payment solutions vendor called Paya on Wednesday launched a platform it said will make it easier for B2B merchants to accept Apple Pay, Android Pay and other point-of-sale and transactional options from their customers. Paya, which is based in Atlanta, is aiming Paya Connect at enterprise developers in health-care, the non-profit sector and other […]

Alison Biggan SAP

SAP chief product marketing officer Alison Biggan translates what ‘intelligent enterprise’ really means

Not long ago, Alison Biggan saw a post on Twitter marking the tenth anniversary of the 2008 financial crisis and the collapse of Lehman Brothers. The tweet pointed out how, as digital as the world already was at that time, Snapchat, the iPad, and Instagram still hadn’t emerged. Instead of marveling at all the innovation […]

SAP Data Hub TechEd 2018

SAP updates Data Hub to help firms upsell, improve ABM and more

SAP used the TechEd 2018 conference to introduce a new version of its Data Hub that will bring together different kinds of business applications and information no matter where it sits so organizations can improve the way they do things like upsell, cross-sell and conduct account-based marketing campaigns. Speaking to customers and partners in Las […]

CentreOn North America

Centreon expands into North America to help mitigate a major digital transformation risk

Digital transformation is creating a sea of ‘operational silos’ where companies are struggling to keep an eye on all the local and cloud-based IT systems that run their business, according to a European firm called Centreon that announced its expansion into North America on Wednesday. Based in Paris, Centreon offers an open source event monitoring […]

Apple at Work CDW

CDW expands Apple at Work to Canada to help businesses meet employee’s IT expectations

CDW and Apple are expanding their efforts to ease the deployment Mac- and iOS-based technology products into the enterprise by bringing the Apple at Work program to Canada, following its introduction in the U.S. earlier this year. Apple at Work is part of a larger initiative by the iPhone maker to demonstrate the security, ease […]

Globant voice tech

Globant research lets business pros have their say about voice tech potential

The popularity of Siri and Alexa among consumers may be inspiring more businesses to consider launching a voice technology initiative, but 33 per cent admit they have yet to use it on the job themselves, according to research from Globant. According to the IT firm’s 2018 Voice-Activated Technology Business Guide, which was based on a […]

RBC Reach

RBC Reach accelerator program offers commercialization opportunities to B2B startups in its first cohort

The Royal Bank of Canada will be starting with a focus on B2B startups with an accelerator program called RBC Reach that will offer $100,000 in funding to entrepreneurs from around the world. RBC Reach, which is accepting applications until the end of the month, is being launched in partnership with Highline BETA, a company […]

SAP Clive Owen TV spot

‘You’re kind of bumming me out, Clive Owen,’ character tells actor in latest SAP TV spot

His suit is immaculate and his delivery is pitch-perfect, but beyond that, Clive Owen is surrounded by problems in his latest TV commercial for software giant SAP. The star of Croupier, Closer and many other films spends his most recent outing for the enterprise application vendor’s marketing campaign walking through a litany of business and […]

Kudos peer recognition

Kudos uses social applications to extend mindfulness across employee peer groups

Employers may be encouraging staff to develop mindfulness on an individual level, but a startup called Kudos is offering a more communal approach with software to let peers recognize each other’s accomplishments and drive employee engagement. Kudos offers an application where employees, managers and business leaders can send thank-you notifications, celebrate notable events with awards, […]

Unyte meditation VR

Unyte builds a B2B clientele for meditation tools that make use of VR and gaming elements

For Jason Tafler, the road to mindfulness  began with a near-death experience, but the company he created afterwards, Unyte, is breathing new life into meditation practice with digital technology and even virtual reality experiences. Using a biofeedback device known as the iom2 developed through the acquisition of a technology firm called Wild Divine, Unyte monitors an […]