B2B News for Friday, January 14, 2022: Global Consumer Survey, Dealing with e-Waste, Hybrid Office Support

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Online marketplaces are becoming consumers’ first preference for online shopping. That’s according to the Mirakl consumer survey The 2022 State of Online Marketplace Adoption released yesterday.

The survey tracked 9,000 global consumers on their shopping habits and preferences. There were 1000 respondents from each country including Australia, Brazil, France, Germany, Italy, Singapore, Spain, the United Kingdom, and the United States.  According to the results, the eCommerce landscape has pivoted in response to consumer expectations of rapid delivery, product quality and variety, and lower pricing. Two-thirds of the consumers surveyed prefer eCommerce sites with online marketplaces, and 70% say online marketplaces are the most convenient way to shop.

“This first global study on consumer preferences for marketplaces offers important insights for retailers as they evolve their eCommerce strategies for a post-pandemic economy,” said Adrien Nussenbaum, co-founder and co-CEO of Mirakl. “The survey results clearly indicate that consumers want more of their favorite retailers to launch online marketplaces with third-party sellers. In today’s ‘always-on’ retail economy, shoppers prize the competitive prices, increased variety and faster shipping times that only online marketplaces can deliver. Moreover, this preference is strongest among retailers’ most valuable shoppers.”

Full report: https://www.mirakl.com/

Cambridge-based Greentec is the first Canadian company to receive R2v3. The certification represents the latest standards set by Sustainable Electronics Recycling International (SERI).

The negative environmental impact of e-waste and the prevalence of data security threats they present are changing how e-waste is managed. R2v3 aims to reduce these risks across the electronics industry.

“The electronics industry is changing at an incredibly rapid pace, and it is the responsibility of e-waste processors to stay up to date with this evolution,” said Greentec’s Compliance Officer Rebecca Herman. “As the last line of defense during the destruction, recycling and disposal of old technology, Greentec takes our clients’ environmental and data security requirements seriously. We are thrilled to be receiving this certification and would like to thank the entire Greentec team for their hard work as we continue to lead the charge in Canada’s e-waste management efforts.”

Press Release: https://www.greentec.com/blog/greentec-becomes-first-e-waste-processor-to-receive-r2v3-certification-in-canada

Remote and hybrid work are here to stay. The standard vision of the “office of the future” sees it as a gathering point for important events, team building and meetings where employees and customers will gather on an as-needed basis. And, instead of happening in the future, it is happening now.

Service Now has made updates to its Workplace Service Delivery solution to help manage this current vision of the hybrid office. Updates include:

  • Streamlining the on-site reservation process
  • Power booking for cross-office events and meetings
  • Making it easier to book desks and spaces nearby team members for better collaboration
  • Helping employees navigate the office with ease

 Press release: https://blogs.servicenow.com/2022/bringing-more-flexibility-hybrid-work.html

Terminus has been recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Account-Based Marketing (ABM) Platforms. Gartner’s Magic Quadrant is a graphical competitive positioning tool that sorts IT products in fast-growing markets as Leaders, Visionaries, Niche Players and Challengers. The tool helps companies working with Gartner determine which tool is best for their needs.

“We believe our inclusion and Leader placement in the first-ever Gartner Magic Quadrant™ for ABM Platforms report is not only an honor, but also incredibly validating of our big vision and the power of our platform,” said Tim Kopp, Terminus CEO. “With this placement, we’re now a leader in three leading analyst reports – Terminus the only platform bringing together a purpose-built B2B CDP with multi-channel ABM.” 

More information: https://www.gartner.com/en/research/magic-quadrant

Commvault has appointed Danielle Sheer as Chief Legal and Compliance Officer. She will lead the global legal and compliance teams and its governance, commercial, intellectual property, and privacy programs.

“Data management, protection, and governance has never been more complex or more critical,” said Sanjay Mirchandani, President and CEO, Commvault. “Danielle’s proven strategic leadership and deep experience managing complex global data privacy directives and cultures will enable us to set new standards and widen our lead as a trusted partner in this industry.”

Press release: https://www.commvault.com/news/commvault-appoints-danielle-sheer-as-chief-legal-officer

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Kate Baggott

Kate Baggott is a former Managing Editor of B2BNN. Her technology and business journalism has appeared in the Technology Review, the Globe and Mail, Canada Computes, the Vancouver Sun and the Bay Street Bull. She is the author of the short story collections Love from Planet Wine Cooler and Dry Stories. Find links to recent articles by following her on LinkedIn https://www.linkedin.com/in/kate-baggott-9a0306/