A strong business runs on great communication. Not only does the company’s phone system need to be able to support all of its employees, callers, and customers across multiple locations, it should also provide a consistently high level of sound quality.
Most companies choose VoIP for this reason. VoIP gives them the ability to expand, add remote workers and provide flexible solutions that will grow with you.
However, your phone system is only as good as the quality of its components. And one such component that has a significant effect on call quality and voice features is the very building in which your phone anchors itself: the office space it calls home. Here are a few ways to improve the quality of your calls and your overall experience with business phone systems:
1) Use Direct Call Routing
Direct Call Routing is a feature that takes calls from a number, routes them directly to another number, and then delivers the voice message to that other number. Direct Call Routing is the automated service that sends calls made to one site directly to another site through an enhanced network.
This ensures consistent voice quality and message delivery, especially in cases of bad weather or congested areas. Using Direct Call Routing allows businesses to collaborate with teams in real-time by keeping all team members on the same page and adding more efficiency to tasks. This also helps increase worker morale when employees know they are able to collaborate with their entire team, no matter where they
2) Use Voice Quality Monitoring
Voice Quality Monitoring is an automated service that records voice messages when they are routed to another site, notifies the site when it is time to check the message, and then delivers that message. This ensures that calls are routed through an enhanced network in bad weather or congested areas. This also allows the on-site personnel to check messages as often as they see fit, rather than on a fixed schedule.
This service helps businesses keep staff members accountable for their time by eliminating “I didn’t get any of your messages!” excuses. This type of monitoring gives employees the option to return calls directly from their mailbox without having to dial into the system.
Voice Quality Monitoring also ensures that messages are being left, not to mention it can help businesses monitor their competition by allowing them to listen in on calls made by customers.
The service includes a toll-free number for employees to call back or an automated attendant to direct them accordingly. Voice Quality Monitoring gives companies the option of how often they want to receive notifications on the status of their messages.
3) Set up Interactive Voice Response.
An Interactive Voice Response or IVR system is a computer-based telephone system that allows for ease of use and quick access to the information a person needs. If a company has an IVR set up, it can be used to reduce phone costs by allowing your business to only connect the customer with their desired employee.
If you have an IVR you can also use pre-recorded messages to provide helpful information or advertising before a customer gets connected with their desired contact. By doing this the business is improving the voice features of their phone system which in turn improves call quality and experience for customers.
4) Integrate with SIP Trunks
According to TechTarget, SIP Trunks are “digital telephone lines that allow you to connect your company’s traditional telephone system with the Internet.” The integration of the two technologies cuts out extra steps in the transfer process and reduces phone line costs by increasing efficiency. If you use VoIP (Voice over Internet Protocol) service, then integrating it with your phone system can greatly improve call quality and voice features for your business.
Integrating VoIP with a SIP trunking service offers businesses the following benefits:
– Improved call handling. Providers that use SIP trunks are more likely to offer advanced call features compared to those that only use VoIP.
– Higher call quality. By integrating your phone system with SIP trunks and eliminating steps in the transfer process, businesses can reduce errors from “speed of conversation” to defective hardware or software.
– Reduced phone line costs. Most companies will pay for a VoIP service by using their existing telephones, or by replacing them with IP phones.
– Improved “mobility” for phone system services. With the integration of VoIP and SIP trunking, businesses can offer employees a variety of choices in telephony from a smartphone or laptop.
– Increased productivity through effective communication. The ability to collaborate through a seamless transition between telephony modes allows your employees to accomplish more with less downtime and frustration.
In summary, businesses can improve the call quality and voice features of their phone systems by integrating them with SIP trunks and VoIP, using direct call routing and/or Interactive Voice Response and automated attendant to improve productivity.
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