A CSC ServiceWorks charge on your credit card is a payment to CSC ServiceWorks — a national laundry equipment company that operates coin-free washers and dryers in apartment buildings, college dorms, hotels, military bases, and laundromats across the United States. If you used a CSC-operated laundry machine and paid with the CSC GO mobile app, a tap-to-pay terminal on the machine, or a card swipe, the charge appears on your statement under one of several variations: CSC SERVICEWORKS, CSC SERVICE WORK, CTLP*CSC SERVICEWORKS MELVILLE NY, or simply CTLP CSC. The “Melville NY” suffix appears because CSC ServiceWorks is headquartered in Plainview, New York, and its merchant processor routes through Melville.
If you live in or have visited a building with shared laundry, this charge is almost always legitimate. If you cannot identify any laundry usage that matches the charge, this guide explains how to verify what the charge was for, how to request a refund for failed cycles or unauthorized charges, and how to recognize when the charge may be fraudulent.
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What Is CSC ServiceWorks?
CSC ServiceWorks is one of the largest laundry equipment service providers in North America. The company supplies, installs, and operates washers and dryers in shared environments — apartment laundry rooms, dorms, hotels, military housing, and commercial laundromats — under multiple brands including CSC, Coinmach, Mac-Gray, AppleTree, Speed Queen, and Wash Multifamily.
When you use a CSC-operated machine, you typically pay through one of three methods:
- The CSC GO mobile app — a smartphone app where you load funds and start machines from your phone
- A tap-to-pay or card reader on the machine — newer machines accept contactless payment or magstripe swipes directly
- A laundry card system — a reloadable card that you tap on the machine, with funds added by credit card
Each of these payment methods generates a credit card transaction processed by CSC ServiceWorks, which is what shows up on your statement. The company processes millions of these small-dollar transactions every month, which is why CSC ServiceWorks charges appear on bank statements across the country.
CSC ServiceWorks (legal entity name: CSC ServiceWorks Inc.) is based in Plainview, New York, and processes payments through a merchant facility associated with Melville, New York — which is why many statements show “Melville NY” or “Plainview NY” as the merchant location.
Why the Charge Appeared on Your Statement
There are several specific scenarios that produce a CSC ServiceWorks charge:
You used a laundry machine in your apartment building, dorm, or hotel. This is by far the most common reason. If your building’s laundry room has machines branded CSC, Coinmach, Wash, AppleTree, or Speed Queen, those machines are likely operated by CSC ServiceWorks. Each cycle (wash or dry) generates its own transaction.
You loaded funds into the CSC GO app or onto a laundry card. Loading $10, $20, or $40 onto your CSC account creates a single charge for that amount, which then gets drawn down across multiple laundry cycles. People often forget about an app load and see the $20 charge later wondering what it was.
A roommate, family member, or guest used your card. If your card is the default payment method on a shared CSC GO account, anyone with access to the app can run cycles charged to your card.
Your card auto-reloaded. If you set up auto-reload in the CSC GO app, the app automatically tops up your balance when it falls below a set threshold. These auto-reloads happen without notification and can surprise users.
A machine malfunctioned and charged you for a failed cycle. CSC machines occasionally charge for cycles that did not complete (the wash never started, the dryer ran without heat, etc.). The charge still goes through; you have to request a refund through CSC GO or by calling support.
Someone used your card information without authorization. Less commonly, if your card details were compromised, scammers occasionally use them at CSC-operated machines or to load fraudulent CSC GO accounts.
If you live in shared housing or recently stayed somewhere with shared laundry, almost any CSC charge under $10 per transaction is legitimate machine usage.
Variations of the CSC ServiceWorks Descriptor
Different banks display CSC ServiceWorks charges differently. All of these refer to the same merchant:
| Statement format | Context |
|---|---|
| CSC SERVICEWORKS | Standard descriptor |
| CSC SERVICE WORK | Space inserted, common variation |
| CTLP*CSC SERVICEWORKS MELVILLE NY | Full descriptor with payment processor prefix and city |
| CTLP CSC SERVICEWORKS | Asterisk dropped by bank processor |
| CTLP*CSC SERVICEWORKS | Asterisk preserved (most common) |
| CSC SERVICEWORKS MELVILLE NY | Without CTLP prefix |
| COINMACH SERVICE | Older brand name still used in some buildings |
| WASH MULTIFAMILY | Sister brand |
| MAC-GRAY | Sister brand acquired by CSC |
| CSC GO | Mobile app charges sometimes show this label |
If you see any of these, the merchant is CSC ServiceWorks.
What CTLP* Means in CTLP*CSC SERVICEWORKS
The “CTLP*” prefix on many CSC charges is added by the payment processor — not by CSC. CTLP refers to the merchant payment platform that processes the transaction on CSC’s behalf. The asterisk is a standard credit-card-network convention that indicates the text following it is the merchant name, while the text before it is the payment processor or aggregator.
Many shared-payment platforms use this convention. For example, you may also see PAYPALMERCHANTNAME, SQBUSINESSNAME (Square), or APPLE.COM/BILL — all using a similar prefix-and-asterisk format to identify the processing platform first and the underlying merchant second.
The “MELVILLE NY” portion of the descriptor refers to the Long Island town where CSC ServiceWorks’ merchant processing facility is located. Even if you never set foot in New York, the location appears on your statement because that is where the transaction was technically processed — not where the laundry machine you used is physically located.
Typical Charge Amounts
CSC ServiceWorks charges are usually small-dollar transactions matching standard laundry pricing:
- $1.50 to $3.00 — a single washer cycle (varies by region and machine type)
- $1.50 to $3.00 — a single dryer cycle
- $2.50 to $6.00 — combined wash and dry on the same visit
- $5 to $10 — a small CSC GO app reload or laundry card top-up
- $10 to $40 — a larger app reload or card top-up
- $20 or $50 — common auto-reload threshold amounts
If you see a CSC ServiceWorks charge in any of these ranges and you live in or recently visited a building with shared laundry, the charge is almost certainly a legitimate cycle or app top-up.
If you see a charge significantly outside these ranges (say, $100+ or repeated rapid-fire transactions), that is more unusual and worth investigating with the verification steps below.
How to Verify a CSC ServiceWorks Charge
To confirm exactly what a CSC ServiceWorks charge was for, the fastest path is the CSC GO app or the CSC ServiceWorks website.
Method 1: Through the CSC GO app.
- Open the CSC GO app on your phone (download it from the App Store or Google Play if you do not have it)
- Sign in or create an account using the email associated with your card
- Tap Transaction History (usually under Account or Profile)
- Find the transaction matching the amount and date on your credit card statement
The transaction history shows the machine ID, location, date, time, and outcome (completed cycle, failed cycle, app reload, etc.).
Method 2: Through the CSC ServiceWorks website.
- Go to cscsw.com
- Click Customer Service or Refund Request in the navigation
- You may need to provide your card’s last 4 digits and the transaction date to look up details
Method 3: Through your building manager or RA.
If you cannot find the transaction in CSC GO and you live in shared housing, your building manager or resident advisor can typically pull a CSC service report identifying which machine ran on which date.
If you find the transaction in your CSC account and recognize the location, the charge is legitimate. If the location is somewhere you have never been, treat it as potentially fraudulent and proceed to the dispute steps.
How to Request a Refund from CSC ServiceWorks
CSC ServiceWorks offers refunds for failed cycles, double-charged cycles, and other billing errors. The refund process has a few channels.
Method 1: CSC GO app.
- Open CSC GO and find the transaction
- Tap Report a Problem or Request Refund
- Select the reason (machine malfunction, did not start, did not complete, double charged, etc.)
- Submit
Refunds typically process within 3 to 7 business days back to the original payment method.
Method 2: CSC ServiceWorks refund request form.
- Go to cscsw.com/refund-request/
- Fill out the form with your name, email, phone, location address, machine number (visible on the machine), payment method, transaction date, amount, and reason for the refund
This is the recommended path if you do not use CSC GO or if the in-app refund flow does not work.
Method 3: Call CSC ServiceWorks customer service.
CSC ServiceWorks customer service: 1-844-272-9675 (1-844-CSC-WORKS). Service hours are typically business days during standard US business hours. Have your transaction details ready.
Method 4: Email or chat.
CSC ServiceWorks responds to support inquiries through cscsw.com/contact-us — useful for non-urgent issues.
If CSC declines a refund or does not respond within 7 to 10 business days, you can escalate by disputing the charge directly with your credit card issuer.
How to Stop Future CSC ServiceWorks Charges
If the charges are unwanted (you no longer use the laundry, you moved out of the building, you want to disable auto-reload), here is how to stop them.
Disable auto-reload in CSC GO:
- Open the CSC GO app
- Tap your profile or Account Settings
- Tap Payment Methods or Auto-Reload Settings
- Toggle auto-reload off
- Optionally, remove the credit card from your CSC GO account
Remove your card from CSC GO entirely:
- In CSC GO, go to Payment Methods
- Select the card you want to remove
- Tap Remove or Delete
This stops CSC from charging your card for future cycles, app reloads, or auto-reloads. Note that any remaining balance in your CSC GO account is not refunded automatically — you will need to contact support for a refund of the unused balance.
Close your CSC GO account.
If you want to fully sever the relationship: contact CSC support at 1-844-272-9675 and request account closure. They will refund any remaining balance to the original payment method.
Cancel any laundry card autopay.
If you use a physical laundry card rather than CSC GO, autopay is typically configured at the card kiosk in your building. Visit the kiosk and follow the prompts to cancel autopay, or contact your building manager.
How to Tell If the Charge Is Fraudulent
Most CSC ServiceWorks charges are legitimate, but there are patterns that suggest fraud.
Likely legitimate (not fraud):
- The amount matches standard laundry pricing ($1.50–$6) or a recognized app reload amount ($10, $20, $40)
- You live in or recently visited a building with shared laundry
- The charge is visible in your CSC GO transaction history
- A roommate or family member confirms they used the app
Potentially fraudulent:
- The charge does NOT appear in any CSC GO account you control
- You have never lived in or visited a building with shared laundry
- The amount is unusually large for laundry ($50+ in a single transaction without an app reload)
- You see multiple identical charges in rapid succession that you cannot explain
- The charge appears on a card you have not used at any laundry machine
If you conclude it is fraud: contact CSC ServiceWorks customer service first to confirm whether they can identify the source of the charge. If they cannot, contact your credit card issuer to dispute the charge and request a new card number. Under federal law, you have 60 days from the statement date to dispute a billing error in writing.
CSC ServiceWorks FAQ
What does CSC ServiceWorks do? CSC ServiceWorks operates shared laundry equipment in apartments, dorms, hotels, military housing, and commercial laundromats across the US. They install, service, and process payments for the washers and dryers you see in your building’s laundry room.
Why does the charge say Melville NY when I did laundry somewhere else? Melville, NY is where CSC ServiceWorks’ merchant payment processor is located. The location on your statement reflects the payment processing facility, not the physical machine you used. This is standard practice — many merchants show their headquarters or processor location rather than the actual point of sale.
What is CTLP in CTLP*CSC SERVICEWORKS? CTLP is the payment processing platform CSC ServiceWorks uses for credit card transactions. The asterisk separator indicates that the merchant name (CSC SERVICEWORKS) follows the platform identifier (CTLP). It is purely a billing format convention and does not mean a different company is involved.
How do I cancel a CSC ServiceWorks charge? You cannot cancel a charge for a completed laundry cycle — the service was used. For failed cycles, malfunctions, or accidental app reloads, you can request a refund via the CSC GO app, the cscsw.com refund form, or by calling 1-844-272-9675.
Are CSC GO and CSC ServiceWorks the same company? Yes. CSC GO is the mobile payment app operated by CSC ServiceWorks. Charges may appear under either name on your statement.
Why did I get charged twice for one load of laundry? Sometimes CSC machines authorize multiple times if a payment fails or retries. Usually one of the charges is a temporary authorization hold that drops off within a few days; the other is the actual completed transaction. If both stick after a week, request a refund for the duplicate.
What if I do not have the CSC GO app and do not want it? You do not need the CSC GO app to look up transactions — the cscsw.com refund request form and the customer service phone line (1-844-272-9675) can both look up transactions by your card’s last 4 digits and the date.
Can I block CSC ServiceWorks from my credit card? You can ask your card issuer to block CSC as a merchant, but most banks only do this for confirmed fraud, not for legitimate subscriptions you signed up for. The right fix is to remove your card from CSC GO and disable auto-reload.
Why am I being charged when I moved out months ago? Two possibilities: (1) auto-reload is still active on your CSC GO account, even though you no longer use the laundry, or (2) someone else is using your CSC GO account at a different location. Open the CSC GO app, check the recent transaction locations, and disable auto-reload or remove your card immediately.
Is the CSC ServiceWorks charge a subscription? Not exactly — there is no subscription product. However, if you set up auto-reload in CSC GO, that functions like a recurring charge: every time your balance falls below the threshold, the app automatically charges your card to top it up. Disable auto-reload to stop this.
Is CSC ServiceWorks legit or a scam? CSC ServiceWorks is a long-established legitimate company — one of the largest laundry equipment operators in North America. The charges are real merchant transactions. Confusion typically comes from the unfamiliar descriptor (CTLP*CSC SERVICEWORKS MELVILLE NY) rather than the underlying service being suspect.
If you are dealing with another confusing credit card charge, our B2B Prime charge guide covers Amazon Business Prime charges, our ERAC toll charge guide explains Enterprise Rent-A-Car toll charges, our Apple.com bill Cupertino CA guide explains Apple subscription charges, and our PayPal Inst Xfer guide covers PayPal Instant Transfer charges. For background on how merchant billing descriptors are generated, our B2B payment processing guide covers the mechanics.
