Last updated on April 29th, 2026 at 06:47 pm
The ERAC toll charge on your credit card is a toll payment fee from Enterprise Rent-A-Car, applied after you drive a rental car through an electronic toll road or bridge. ERAC stands for Enterprise Rent-A-Car, and the charge includes two things: the actual toll amount the road authority collected from Enterprise on your behalf, plus a TollPass Convenience Charge of $3.95 to $4.95 per day, capped at $30 to $34.65 per rental period depending on location.
If you recently rented from Enterprise and see a mystery charge labeled ERAC, ERAC Toll, ERAC TollPass, or Enterprise Rent-A-Car on your credit or debit card statement weeks after your trip ended — that is what it is. This guide covers what causes the charge, exactly how much you should expect to pay, how to verify the charge is correct, and what to do if it looks wrong.
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What Is an ERAC Toll Charge?
An ERAC toll charge is a billing line item from Enterprise Rent-A-Car covering toll road usage during your rental period. The acronym ERAC stands for Enterprise Rent-A-Car, and the charge is generated by the company’s electronic toll management service called TollPass.
When you rent a car from Enterprise and drive through an electronic toll road, bridge, or express lane that does not accept cash, the toll authority captures either the rental vehicle’s license plate or its pre-installed toll transponder. The toll authority then bills Enterprise for the toll amount. Enterprise pays the toll on your behalf and later charges your credit or debit card for both the toll amount and a daily convenience fee.
The charge on your statement may appear under several descriptors, including:
- ERAC Toll
- ERAC TollPass
- Enterprise Rent-A-Car
- Enterprise Toll
- TollPass
- A phone number like 877-860-1258 or 877-765-5201
If you see any of these descriptors and you rented from Enterprise in the past 4 to 6 weeks, the charge is almost certainly legitimate toll billing from your rental.
Why the ERAC Toll Charge Appeared on Your Card
There are several specific reasons you may be seeing an ERAC toll charge:
You drove through an electronic or cashless toll road. Most modern toll roads in states like Florida, Texas, and Colorado are fully cashless. Cameras photograph your license plate as you pass through, and the toll authority sends the bill to the vehicle owner — which in your case is Enterprise, not you directly. Enterprise pays and bills you later.
You crossed a toll bridge or express lane. Some bridges and high-occupancy toll (HOT) lanes use the same electronic capture system, even in areas where most roads still accept cash.
The rental car’s pre-installed transponder activated automatically. Many Enterprise rental vehicles come with a TollPass transponder already installed in the windshield. Driving through a toll with the transponder uncovered activates the system and triggers the daily convenience charge — even if you did not explicitly enroll in TollPass when you picked up the car.
You used TollPass opt-in service at pickup. Some Enterprise locations ask if you want to use TollPass when you rent. If you said yes, or did not specifically opt out, charges apply for any day you use a toll road.
Your personal transponder did not work in the rental. Even if you brought your own EZ-Pass, SunPass, or FasTrak transponder and used it, the rental car’s license plate may still have been captured separately at some toll points, leading to a double charge from both your transponder and Enterprise.
If you rented from Enterprise in the past 6 weeks and passed through any area with electronic tolls, at least one of these scenarios likely applies.
How Much the ERAC Toll Charge Costs in 2026
Your ERAC toll charge has two separate components:
The actual toll amount. This is whatever the toll road or bridge charged — anywhere from $0.50 to $15 or more depending on the road, vehicle classification, and whether you were billed at the cash rate or the higher video toll rate. Enterprise passes this through at the higher of the applicable toll authority’s video toll rate, cash toll rate, or highest undiscounted toll rate.
The TollPass Convenience Charge (TCC). This is Enterprise’s fee for handling the toll payment. It ranges from $3.95 to $4.95 per day, charged only on days you actually used a toll road. The daily fee is capped at a maximum of $30 to $34.65 per rental period, depending on the state and location. In Southern California, for example, the cap is $34.65.
Worked example: If you rented an Enterprise car for a 3-day trip in Florida and drove through toll roads on 2 of those days, paying $3 in tolls each day, your ERAC toll charge breakdown would be:
- Actual tolls: $3 + $3 = $6
- TollPass Convenience Charge: $3.95 × 2 days = $7.90
- Total: $13.90
Notice the TCC often exceeds the actual toll. This is a common source of customer frustration. A $0.50 toll with a $3.95 TCC means you paid $4.45 for what would have been a $0.50 toll at the booth. Over a multi-day trip crossing several tolls, ERAC toll charges can accumulate quickly.
If you did not use any toll road on a given rental day, you are not charged the TCC for that day. The daily fee only applies on days you actually incurred tolls.
Why ERAC Toll Charges Appear Weeks After Your Rental
One of the most disorienting things about ERAC toll charges is the timing. The charge typically appears 4 to 6 weeks after you returned the rental car, sometimes longer. This happens because of the multi-step billing process:
- You drive through the toll. The toll authority captures the vehicle data.
- The toll authority processes the toll charge and sends a bill to Enterprise. This step alone can take 2 to 4 weeks for state toll authorities to finalize and transmit.
- Enterprise receives the toll data, applies its TollPass Convenience Charge, and bills your credit or debit card on file.
If you rented in March and see an ERAC charge appearing in late April or May, this is the normal timeline — not fraud. If you rented more than 3 months ago and are only now seeing a charge, that is unusual and worth investigating.
How to Verify Your ERAC Toll Charge
Enterprise provides a self-service portal to look up exactly which tolls you incurred and confirm whether charges are accurate. The portal is operated by Highway Toll Administration (HTA), Enterprise’s toll service partner.
To look up your ERAC toll charge:
- Go to enterprise.tollpassgo.com (or tollpassgo.com for the general TollPass portal serving multiple rental brands)
- Choose your rental agency (Enterprise)
- Enter your rental agreement contract number and the last name on the rental, OR
- If you do not have your contract number handy, enter the first six and last four digits of the credit card you used for the rental along with the last name
The portal will show an itemized statement listing each toll location, date, time, amount, and the convenience charge breakdown. Cross-reference these entries with your travel dates and route to verify everything is accurate.
If you prefer to call: Enterprise’s TollPass customer service line is 877-765-5201. Have your rental agreement number ready.
If you did not provide a credit or debit card when renting (cash rental), Enterprise sends a paper invoice to the mailing address on your rental contract.
How to Dispute an ERAC Toll Charge
If your ERAC toll charge looks wrong — for example, you never drove through any toll road, the amount is dramatically higher than your travel activity, or you already paid tolls with your own transponder — you have several dispute options.
Step 1: Review your rental agreement. Check whether TollPass was activated when you picked up the car, what toll policies you signed, and whether you opted in or out of the service. The agreement also clarifies what the fees and caps are.
Step 2: Pull your toll statement from tollpassgo.com. Get the itemized list of tolls. If specific entries do not match your route or dates, note them.
Step 3: Contact Enterprise customer service. Call Enterprise directly with your rental agreement number and the specific disputed items. Customer service can issue a partial or full refund if an error is confirmed — for example, if the transponder was billed on a day you did not drive, or if a toll was recorded for a vehicle that was not yours.
Step 4: File a credit card chargeback. If Enterprise will not resolve the dispute, contact your credit card issuer. Under the Fair Credit Billing Act, you have the right to dispute a billing error by writing to your card issuer within 60 days of the statement date. Include documentation — your rental agreement, the TollPass statement, and a written summary of why the charge is wrong. Most card issuers will investigate and may provisionally reverse the charge during the investigation.
Step 5: Contact the FTC or state consumer protection. For patterns of dispute or if Enterprise refuses to engage, you can file a complaint with the Federal Trade Commission at reportfraud.ftc.gov. This does not resolve your specific charge, but it creates a record and may trigger review at higher levels.
How to Avoid ERAC Toll Charges on Future Rentals
ERAC toll charges can typically be avoided entirely with advance planning. Four approaches work reliably:
Use your own toll transponder. If you own an EZ-Pass (Northeast), SunPass (Florida), FasTrak (California), or another state’s transponder, bring it along. Most transponders work across state lines within their reciprocal network — an EZ-Pass works on SunPass and E-ZPass-compatible roads, for example. At pickup, tell the Enterprise agent you will be using your own transponder and ask them to note it on the rental agreement. Place your transponder on the windshield where it can be read. This typically avoids the TollPass Convenience Charge entirely.
Close the transponder swing box. Most Enterprise rentals in TollPass coverage areas have the TollPass transponder pre-installed in a swing box on the windshield. If the swing box is closed (transponder hidden), the device does not activate. If you do not plan to use TollPass, verify the box is closed before you leave the rental lot.
Plan routes that avoid toll roads. In GPS navigation apps like Google Maps, Apple Maps, and Waze, you can set the routing preference to “Avoid tolls.” This adds driving time but eliminates the possibility of accidental toll charges. Particularly useful in Florida and Texas, where toll roads are easily confused with regular highways.
Pay cash at toll booths when available. Some toll roads still accept cash, particularly in states outside the TollPass coverage area. If you see a cash booth, stopping and paying directly avoids both the toll and the TCC.
Important note: even if you do all of the above, the rental car’s license plate may still be captured at some electronic tolls and billed to you. If this happens, use the dispute process described above.
States Where ERAC Toll Is Charged
Enterprise’s TollPass service covers specific states and toll systems. As of 2026, coverage includes:
- Florida — Florida Turnpike, SunPass, various expressways
- Texas — Central Texas Turnpike, TxTag, various toll roads
- Colorado — E-470, Northwest Parkway
- Georgia — Peach Pass
- North Carolina — NC Quick Pass, Triangle Expressway
- Washington State — Good To Go!
- Puerto Rico — AutoExpreso
- Selected bridges in additional states, including parts of Louisville, Kentucky
If you rented outside these areas and do not have a credible toll road in your trip history, an ERAC toll charge should be investigated. Outside the TollPass coverage network, Enterprise may still bill for toll violations received from the toll authority, but the fee structure is different.
ERAC Toll FAQ
Is the ERAC toll charge legitimate? Yes, almost always. It is a standard Enterprise Rent-A-Car billing practice. Unauthorized charges are rare; the common issue is surprise at the amount (particularly the TCC exceeding the actual toll), not fraud.
What does ERAC stand for? ERAC stands for Enterprise Rent-A-Car.
How long after a rental will I see the toll charge? Typically 4 to 6 weeks after the rental ended. Some charges can take up to 8 to 10 weeks depending on how quickly the toll authority processes and transmits the billing data.
Can I cancel the ERAC toll charge? You cannot proactively cancel an already-incurred toll charge — the toll was used and has to be paid. You can dispute the TollPass Convenience Charge if it was applied incorrectly (for example, on a day you did not use toll roads), but the underlying toll itself is a real fee the toll authority collected.
What if I used my own transponder and was still charged? This happens occasionally when the rental car’s license plate is captured separately by a toll camera alongside your transponder. Call Enterprise customer service with your transponder’s charge records showing you already paid for the toll, and they can typically refund the duplicate.
Why did I get charged ERAC toll after not renting a car? This is uncommon but possible in two scenarios: (1) an old rental is just now being processed and billed, even if it was weeks or months ago, or (2) fraud. If you have not rented from Enterprise within the past 3 months and cannot match the charge to any rental history, treat it as potential fraud and contact both Enterprise and your credit card issuer immediately.
Does ERAC toll affect my credit score? Not directly. The charge appears on your credit card like any other transaction. If you pay your credit card balance on time, there is no credit impact. If you fail to pay your credit card balance because of a disputed ERAC charge, that could eventually affect your credit — which is why it is important to either dispute formally or pay and then seek refund.
What is the difference between ERAC TollPass and PlatePass? PlatePass is the toll service used by Hertz and some other rental companies. TollPass is specifically Enterprise’s branded service, though both use similar license-plate capture and billing mechanics.
I rented from National or Alamo, not Enterprise — why do I see an ERAC charge? Enterprise Holdings owns Enterprise Rent-A-Car, National Car Rental, and Alamo. Toll charges from any of these three brands may appear under the parent “ERAC” billing descriptor on some statements, particularly for commercial or corporate accounts.
Can I opt out of TollPass entirely? Yes, in some cases. Tell the agent at pickup that you do not want TollPass service and will handle tolls yourself. Some locations will remove or deactivate the transponder before handing over the vehicle. However, even with opt-out, driving through a cashless toll road may still result in a violation or administrative charge that gets billed later.
If you are dealing with another confusing credit card charge, our B2B Prime charge guide explains another common mystery charge — Amazon Business Prime — that users frequently encounter on their statements. Or checkout similar articles on Metapay, Paypal, Walmart, Apple, ParkMobile and CSC. For general guidance on how rental and service billing works, our B2B payment processing guide covers how merchant systems handle charges and the mechanics of automated billing.
