Social Media Marketing Strategies for eCommerce Stores

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There’s never been more competition than there is right now in the eCommerce industry. If you are running an eCommerce business, you are probably very aware of just how important social media has become when it comes to the evolution of shopping online. With popular social networks like Facebook, Twitter, Instagram, Pinterest, Snapchat, and YouTube growing at rapid rates, more and more consumers are turning to social media when they need some help with making purchasing decisions. However, establishing yourself as a viable, trusted eCommerce brand is no easy task in an industry that’s saturated with content. Thankfully, there are certain tried and tested strategies that you can use to help your brand get noticed in a crowded marketplace.

Have Clear Goals:
You can use an online store builder to create a stunning eCommerce website, but without clearly defined goals for social media marketing, it will be difficult to determine exactly what success is going to look like for you. Be as specific as possible by setting S.M.A.R.T goals for your social media marketing strategy that will help you make the right decisions and measure your progress. Some common goals for eCommerce businesses using social media marketing include creating more brand awareness, generating leads and sales, improving public relations, or driving more traffic to the eCommerce website.

Understand Your Customers’ Needs:

Posting content on social media is all good and well but if you do not understand your customers’ needs and requirements, you could be simply wasting your time. Conducting market research is an important step to help you get insights about what your customers really want from you in terms of content, making it easier for you to put together content that is going to be useful to your audience and improve engagement. To determine the type of content that is going to work best, you can use analytical tools on your website to provide insights and data on customer behavior that you can use to gather content ideas.

Share Useful Information:
One of the biggest mistakes that eCommerce owners make when using social media for marketing is to promote and sell too often. But the truth is that many social media users don’t visit social media profiles with the intent of shopping, but rather to engage and socialize. Because of this, focusing heavily on posts that only promote your products and try to sell something is not usually going to get you very far. You will need to first establish rapport with your followers by building trust and improving relationships with them by sharing useful information. One of the best ways to do this is by starting a business blog that you can use to provide relevant, useful, and informational content to your followers.

Track Your Progress:

It’s key to not only define how you will go about implementing your social media marketing strategy but also how you are going to track and monitor your progress. It is important to have a clear idea of exactly how much success you are having when it comes to certain social media marketing strategies, in order to determine whether they are worth continuing with and if you need to change your strategy to improve results. You can do this by creating reports based on factors such as engagement, reach, and conversions.

Optimize Your Posts:
While it’s important to first and foremost create social media posts that are designed to provide value to your followers, you can also increase your visibility in searches by using high-conversion keywords. In a similar process to search engine optimization, you can use keywords to improve your reach on social media. You can do this by performing keyword research to find the terms that your target audience is searching for, in order to discover content that is related to your industry or niche, then strategically including them in your posts. And, including visual elements like photos, graphics, infographics, and videos on your post will help improve visibility by grabbing the attention of your readers as they scroll through their feed.

Engage With Followers:
Finally, it’s important to understand that simply posting engaging content is not enough on its own – to get the best results, you need to be ready to interact with your customers. Comments on your social media posts are typically a sign that people like your content or they could be offering critical feedback for you to take on board. Either way, a quick reply shows your followers that you care about their opinions and are ready to listen to what they have to say about your brand. Monitor your posts and make an effort to engage with your followers by responding to comments, saying thank you, and asking questions.

eCommerce is more competitive than ever before, and social media is driving a lot of its success. If you run an eCommerce store, these key strategies can help you improve brand awareness and sales.

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Arnov Rahman

Arnov Rahman

Arnov is a Marketing Manager at SqueezeCMM, a B2B content marketing and analytics start up. He is fascinated by the intersection of technology, marketing, and people in the development of awesome products. He's into life-hacking, psychology, and data-science.