apology

When B2B Needs Damage Control: The 6 components of a meaningful apology

Apologizing properly isn’t angelic. It’s a skill that can be learned. Consider this: B2B methods and verticals are dependent on relationship management. Long term, fully expressive, mutually beneficial dealings between vendors and customers is at the heart of account-based marketing, SAAS contracts and permission-based automation services. Whenever and wherever there is a long-term relationship between […]

Infosys acquires SaaS company Panaya

Infosys announced on Monday the company is acquiring the Israel-based automation technology provider Panaya Inc. The terms include $200 million in cash with the deal being closed before March 31, 2015, once customary closing conditions are satisfied. Infosys, India’s third largest software services company by revenue, has generally been conservative with its acquisition strategies, as Financial Express […]

Everything you need to know about Revenue Cycle Management

Cash is king. The issue is collecting it right away. Or as an SAP-sponsored white paper puts it, the primary business challenge remains reducing Days Sales Outstanding (DSO). “Without automation tools, there is no way to sufficiently increase productivity to reduce overhead and improve performance at the same time,” write the authors at PayStream Advisors, […]